IDAGIO Privacy Policy

We at appreciate the trust of our customers. Therefore, we respect your privacy when handling your personal data. This privacy policy describes, who is responsible for the collection, processing and use of personal data we collect from you via the services we provide to you on our website and desktop and mobile applications (“IDAGIO Services”), which types of personal data we collect from you and what we do with the data.

1. Data controller

The collection, processing and use of the personal data collected from you on our website is conducted by IDAGIO GmbH, Tempelhofer Ufer 17, 10963 Berlin, Germany ("we", “us”).

2. Types of data

We collect personal data you voluntarily provide to us if you register on the website, subscribe to the IDAGIO Services and/or use the IDAGIO Services. Such date comprise, for example the following: Title, first and last name; e-mail-address; username and password; invoice address (including postal code, city and country); telephone and fax number; type of subscription; subscription number, subscription date, subscription status; subscription fee, currency; payment information such as credit card details, expiry date (together "Transaction Data").

We may also collect usage data with regard to your use of the IDAGIO Services, e.g. your IP address; the time of an event, how you came to our website, what search engine and search keywords you may have used to get to our website, information about your device such as their Operating System, and browser, as well as your city/country location which content you have viewed; how you navigate through our website and applications, tokens and IDs for push notifications, etc. (together "Usage Data").

Use of the website is also possible by using pseudonyms. If you would like to subscribe to IDAGIO Services, we do require personal data from you.

3. Categories of recipients

We share your personal data we collect on our website only with the following third parties:

  • With payment service providers, banks, and credit card companies to process your payment.
  • With Mixpanel, Inc., a Delaware corporation, ("Mixpanel") which helps us analyze the preferences and interests of our customers in order to improve our services and which may use your personal data also for their own purposes. You may opt out from data collection by visiting
  • With other service providers that help us providing the IDAGIO Services to you (e.g. service providers that facilitate the sending of emails, the tracking of service requests, etc.) or help us improving the IDAGIO Services.

Recipients of your personal data may be located in countries outside of the scope of Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. For example, your personal data may be transferred to the United States.

We share your personal data with other third parties only if we are obligated to do so on the basis of legal requirements (e.g. to courts or criminal prosecution authorities), you have consented to the respective transfer or the transfer is otherwise lawful under applicable law.

4. Purposes of the collection, processing and use

Unless otherwise provided, we collect, process and use your data only to the extent required for the conclusion or performance of a contract with you (e.g. for payment processing), for sending product information, invitations or brochures, or for other lawful purposes.

We also use Usage Data – in case of registered customers together with Transaction Data (with the exception of payment information) – to better adapt the IDAGIO Services to the preferences of our customers.

To the extent you have consented to receive our e-mail newsletter, we collect, process and use your personal data also for sending our e-mail newsletter.

If you have consented to receive our e-mail newsletter, the wording of your consent was as follows:

"I subscribe to the e-mail newsletter of (operated by IDAGIO GmbH) with information and advertisement to their products (e.g. new additions to our music library, discounts, trial subscriptions, etc.). By subscribing to the e-mail newsletter I consent to a use of my e-mail address for that purpose. I can withdraw my consent at any time with effect for the future and can object to a use of my data for marketing purposes or market or opinion research."

If you want to withdraw your consent or want to object to the relevant use of your data, please send us an e-mail to

5. Usage of Cookies

Our website and applications use session and persistent cookies to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the website and stored on your computer’s hard drive and when you access our website, cookies that are placed on your computer will send information to the party that has placed the cookie. Session cookies are necessary, for example, to keep you logged in during your visit to the website, and they disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. To learn more about cookies, please visit:

To learn more about our usage of Cookies please refer to our

6. Changes to this policy

To improve our service for you, the future development of our services, website and applications may require changes to this privacy policy, for example if we implement new technologies or introduce new services. We reserve the right to amend and/or supplement this privacy policy as necessary. The changes will be published here. Therefore, you should regularly consult our applications or website to inform yourself about the current version of the privacy policy.

7. Contact Details

If you have any questions about the privacy policy or would like to complain about our handling of your personal data by us, please contact us by using one of the following contact details:


Ordinary mail: IDAGIO GmbH, Tempelhofer Ufer 17, 10963 Berlin, Germany

Telephone: +49 030 5770 443 0

Version: May 7, 2015